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Contact Person Training

This course is suitable for any person who will be acting in the capacity of a contact person.

Sign Up Now €60Groups of 2-10Tailored Options

What people are saying

Well put together and easy to follow – thank you

About the Programme

This course will provide learners with the knowledge and practical know-how to handle complaints of bullying or harassment, in the capacity of a contact person, and how to take the practical steps to sign-post the employee in resolving the issue. This course includes reference to relevant case law. 

Learners are required to complete an assessment at the end of each module.

Course Outline


Code of Practice on the Prevention and Resolution of Bullying at Work

Definitions of Bullying, Harassment & Sexual Harassment, Dignity at Work Policy

Case Law

The Law and your Obligations

Contact Person

Role & Responsibilities

How to Sign-post Employees Raising a Complaint

What to do if Allegations are Raised, Workplace Investigations

Learning Outcomes

  • Understand how to sign-post employees in resolving complaints under the Dignity at Work Policy.
  • Have a good understanding of the role and responsibilities of a contact person.
  • Gain a greater understanding of the meaning of bullying, harassment, sexual harassment
  • Have knowledge of legislation surrounding bullying in the workplace.
  • Be able to sign-post an employee raising a complaint of Bullying or Harassment.

About Us

The HR Suite is managed by Caroline Reidy who has over 20 years experience in providing HR Services to business throughout Ireland. Our strength lies in the diversity of our skills and past experiences, with The HR Suite team having direct experience with virtually all industry sectors within Ireland.

The HR Suite provide outsourced HR services and Business Solutions, adding real value to your business. In the complex and ever changing human resources and employment legislation arena in Ireland, as your HR advisor we can provide you with timely and accurate advice, support and training on a comprehensive range of topics.

We can also help you maximise your team’s skills and productivity, help control your payroll budget effectively, implement HR best practice, assist with third- party and staff negotiations and ensure legal compliance. The HR Suite facilitates companies to outsource their HR and business needs in the most cost- efficient way.

Best Practice HR Training & Development

We offer best practice, up to date training and development solutions for individuals and teams. Our training offering is designed with you in mind, that is, we invest time in understanding our clients’ training needs, which enables us to deliver the best training solutions.

Get in Touch

We would love to hear from you. You can contact us as below:

13 Upper Baggot Street, 2nd Floor, Dublin 4. DO4 W7K5

Pier 17 Dingle Road, Tralee,
Co. Kerry. V92 R6DX (HQ)

5 Lapp’s Quay, Centre,
Cork. T12 RW7D

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